What is Cell Phone Unlocking?
Unlocking a cell phone allows consumers to move their cell phone from one network to another compatible network.
Some cell phones may contain software that prevents them from being used on different mobile networks even when those networks are technologically compatible. For example, if a consumer purchased a phone from one provider to use on that provider’s network, the phone may contain software that prevents it from being operated on another provider’s technologically compatible network. This software “locks” the phone to a provider’s network.
The unlocking process varies by device and by carrier. A carrier may automatically unlock a device after certain conditions are met, send instructions to customers on how to unlock a device upon request, or complete the unlocking process in-store.